Quality assurance

We commit to provide our clients and their families with the highest standards of care.

Quality assurance

We commit to provide our clients and their families with the highest standards of care.

Quality is at the heart of everything we do

Quality is at the heart of everything we do! We aim to provide exceptional levels of care that are supported by robust quality assurance systems and processes.

  • Our accreditation with the CQC (Care Quality Commission)
  • Continuous staff training and development
  • Thorough pre-contract assessments
  • Regular client reviews
  • Regular team meetings
  • Customer satisfaction surveys
  • A thorough induction process for new staff members
  • A detailed complaints and compliments process
  • The provision of additional services such as private transport and partner referrals
  • A positive and passionate philosophy of care
  • A close working relationship with other care providers including the NHS and Social Services

Our staff

Our kind, caring and professional staff are all highly trained to provide expert personal and practical care. We have a strong and passionate team that strive to improve our clients’ wellbeing wherever possible.

Find out more

I would like to say a massive thank you to all who cared for my mum in her home, Peta. In particular, Kate, Pauline, Liz & Steph. Mum is well and is settling into life at the care home.

Will

Testimonials